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All our Parts all come with a 60 Day Warranty.
Hitechparts Pty Ltd offers our Return & Exchange Policy under the following Terms and Conditions.
Hitechparts Pty Ltd reserves the rights to refuse the warranty if the item/items if they have physical damage not sustained by Hitechparts Pty Ltd.
Terms and Conditions for Returns / Exchange
– The item must be returned back to us if it is DOA (Dead on Arrival), has functionality issues, Broken, Damage, etc.
– Return postage cost is to be paid by the customer and Hitechparts Pty Ltd will send replacement parts with free postage to the client.
– You must obtain a tracking number to verify return item delivered to our address. We cannot be liable if the item is misplaced in transit and we dont have a tracking number.
– You must fill out our Return Form in order to process the request. Contact us and we will send the form to you
– Packages without a REF Form/Case Number will not be processed due to verification issues.
– We require that you to send faulty items within 14 days of the transaction to us.We are not responsible after this time for the warranty.
– For Batteries you have 2 weeks to contact us. We are not liable for batteries after this period.
– We do test all parts prior to shipping. The customer has to take the responsibility of replacing the part carefully. Please not that we highly encourage you to use a qualified technician for any sort of repair. Parts that are damaged during repair will not be covered by our warranty.
– Items that we are exchanging must be in original condition. (Any scratches, cracks, dints or other damage will not be acceptable for exchange and will void warranty)
DOA (Dead on Arrival) is for items that are deemed faulty, broken, damaged or otherwise incorrect within 7 days of the original invoice date. Replacement part/parts will be sent out immediately (Subject to stock availability) apon the reception of the faulty part. Please send an e-mail to firstname.lastname@example.org for any inquiries relating to product returns & exchange.
Please feel free to contact us if you have any questions.
Return Pacakage Address
Hitechparts Pty Ltd
PO Box 1500
– Please Make sure the item is delivers to our address.
– Please make sure you add your name (as on web Registration) and Order ID on the package.
(Packages with No Name or Order ID will take longer time to process and sometimes will not process due to verification issues)
If you have any question, feel free to call us on 0418 833 765 or send a message via email. Please give us 12-36 hours to respond. There will be delays on Weekends and Holidays.
– If you are calling and there is no answer, Please leave us a message with your name and phone number so that we can get back to you promptly.